Conflict is part of life whether we like it or not. We've all worked out our ways of dealing with it, but sometimes things still go wrong. You may have had a disagreement about something that is important to you. At times you don’t even know what caused the conflict; other times you wish you could turn back the clock but you don’t know how. You need the issue to be resolved and you've run out of options.
Delphine du Toit is a professional mediator and conflict coach. If you are concerned about a conflict, contact Delphine for a free and confidential consultation before choosing a course of action. As a mediator Delphine will not resolve your issue for you; she'll help and support you in resolving it yourself, with the help of the other person(s) involved in the conflict.
Mediation is a highly effective dispute resolution process in which a neutral mediator assists the parties in resolving a dispute or a conflict between them.
Mediation as it has become established in modern practice is:
- . by a mediator who is neutral (doesn't judge or determine right/wrong)
- private (confidential, no publicity, no public record)
- informal (no rules of evidence or rigid, confusing court procedures)
- expeditious (very often agreement is reached in a single day), and
- capable of generating highly constructive and mutually acceptable settlement agreements (not imposed by a judge or jury).
Typical situations suitable for mediation
Click INTEREST BASED MEDIATION for a explanation/demonstration of the interest-based mediation process Delphine uses.
Mediation is an excellent alternate and less costly mechanism than calling in the lawyers and going to court.
It is also regularly used for conflicts that would not normally go to court, but which have a long-term negative impact on relationships and the general atmosphere in the workplace, the community, the family business.
Yes, mediation works
In research undertaken in Canada and the USA 80% of mediation cases are shown to be settled on the first day and 10% settle within a month of the first mediation session. According to the American Arbitration Association 85% of cases referred to mediation are settled.
Anyone who has gone through mediation is better equipped to deal with subsequent conflicts. You learn important conflict resolution techniques that you can use in your every day life at home, in the community and at work.
coaching is helpful to you in moving on from an unresolved conflict or
in preparing for an anticipated workplace or personal conflict.
It is also extremely valuable for persons who are consistently inclined to avoid conflict at all costs and end up feeling victimised.
Insight, knowledge, skills and confidence
The good conflict handling skills and the self-confidence that comes with coaching equips you
to anticipate, prepare and respond to conflict situations. You are also then equipped with the quick-response conflict management tools that defuse most volatile situations, whether it is a disagreement with a daughter-in-law about sugar in a grandchild’s diet or whether it is the office bully showing up in the doorway.
Conflict coaching is a one-on-one process in which the client’s understanding of conflict is improved and skills in interactions strengthened. It involves self-discovery: understanding one’s own typical responses to certain types of conflict forms the basis from which the coaching progresses to building your self-knowledge, your skills and your confidence.
Victims of workplace bullying benefit from conflict coaching: the coach is a non-judgmental supportive professional who assist in developing the techniques and suitable armour for staving off and stopping bullying.
The other party won’t mediateIf you have been involved in a conflict for which you’ve
Fees and Costs
I charge according to a sliding scale, per hour or per day, based on the nature and complexity of the conflict, the number of parties involved, and whether the clients are private individuals, small business, or corporate. Unless there is agreement to the contrary my fees and costs are split equitably between the parties.
For more detail please write to me at Contact Us.
I do what I can to keep costs down and therefore conduct mediations in my own offices at no extra charge. If, however, it is considered necessary to mediate elsewhere the costs are shared by the clients.
I am happy to travel to any venue in Atlantic Canada. The first 100Kms from Halifax are not charged for, but thereafter travel costs are reimbursable at standard Province of Nova Scotia rates. Overnight accommodations and meals are for the clients’ account.